Return Policy

Returns & Exchanges

Venus Wardrobe celebrates bold, playful, and chic fashion. From Moonlace Tie-Front Layered Knit Top to Azure Escape Open-Back Maxi Dress, every piece is crafted for independent self-expression. Our returns and exchanges are simple, transparent, and designed to keep your wardrobe fresh and stylish.

30-Day Return Window | Global Support | Hassle-Free Processing

About Venus Wardrobe

Venus Wardrobe is an independent designer brand offering vibrant, flirty, and edgy fashion for modern trendsetters. Collections include playful dresses, layered tops, sculpted knitwear, and chic sets, perfect for creating a statement wardrobe. Each item emphasizes quality, creativity, and versatility for styling freedom.

Quality & Fabric Details

We carefully inspect every item before shipping. Fabrics include:

Soft cotton blends for tops like Twistline Sculpted V-Neck Knit Top
Premium velour and satin for luxurious pieces like Velour Touch V-Neck Thermal Knit Tee
Delicate lace trims and embroidered details for dresses like Noir Muse Lace Deep-V Fitted Top
Stretchy Lycra and draped fabrics for versatile layering pieces like Lycra Crossveil Draped Knit Top

Attention to fabric, detailing, and craftsmanship ensures each garment maintains shape, texture, and visual impact.

Free Returns (U.S.)

Eligible U.S. customers may return unworn, unwashed, or defective items free of charge. International returns are accepted with shipping covered by the customer. Venus Wardrobe is working to offer complimentary international returns soon.

Eligibility Criteria

Submit return requests within 30 days of delivery
Items must be unworn, unwashed, and in original condition
All tags, labels, and packaging must be intact
Final sale, clearance, and gift items are excluded
Shipping fees and free gifts are non-refundable

How to Process a Return

Check that your item meets the eligibility criteria
Email support@venuswardrobe.store with order number and reason
U.S. customers receive prepaid shipping labels for approved returns
Refunds processed within 3–5 business days after receipt

Start a Return

International Returns & Exchanges

For customers outside the U.S., international returns require shipping at your cost. We recommend insured shipping for high-value items. Exchanges for size or style changes are accepted based on availability. Venus Wardrobe strives to simplify cross-border returns and provide clear customs documentation.

FAQ & Tips

Can I exchange a dress for a top? → Yes, exchanges are possible if the item is in original condition.
How long until I receive my refund? → Typically within 3–5 business days after return approval.
Can I return a gift? → Yes, gifts can be returned by the recipient using the order number.
Do you accept pre-orders for returns? → Pre-orders can be returned once shipped and meet eligibility criteria.
How should I package delicate items? → Use the original packaging or secure wrapping to avoid damage during transit.